Answered By: Hannah Bowser
Last Updated: May 24, 2017     Views: 1223

This can be corrected by resetting the Digital Rights Management (DRM) for Windows Media Player.

Please follow these steps carefully as this is an involved process. The steps vary depending upon which Operating System you use. The steps for Windows 7, Vista, XP, 2000, 98 and ME are included here.

If you are using Vista or Windows 7 please follow these steps:

1. Open the 'Control Panel'.

2. Open 'Folder Options' and select the 'View' tab.

3. Select 'Show hidden files and folders'.

4. Uncheck 'Hide protected operating system files'.

5. In the warning message you receive, click 'Yes'.

6. Click 'OK'.

7. Close the Control Panel.

8. Click the Start button. In the 'Start Search' box, paste the following:

9. Press 'Enter'.

10. Delete ONLY the following 4 files:

11. Close this window and open OverDrive Media Console.

12. Go to 'Tools' > 'Windows Media Player Security Upgrade'.

If you use another version of the Windows Operating System follow these steps:

For steps 1-7 please follow the steps from above.

8. Rename the DRM folder to DRM.old.
Depending on your OS, it can be found in different locations:
- Windows 2000 and XP: C:\Documents and Settings\All Users\ DRM
- Windows 98: C:\Windows\All Users\DRM
- Windows ME: C:\Windows\DRM

9. Close this window and open OverDrive Media Console.

10. Go to Tools > Windows Media Player Security Upgrade.